How do I search for, purchase, and download an image?
How do I preview and order an image CD?
How do I access a previously purchased image?
How do I order by fax?
How do I know my credit card info is safe when I order?
I'm having problems downloading an image.
I'm having problems adding an image to my shopping cart.
What does 'royalty-free' mean?
How can I contact Rubberball?
How do you protect the privacy of the information I submit to you?
Which browsers are compatible with this site?
Does my browser need to accept cookies?
How does your licensing work, exactly?

How do I search for, purchase, and download an image?
1. Begin your search by going to the search box to the left of the screen. Once there, input keyword that best describe the image(s) in which you are interested. If you know which image you're interested in, simply type in the image name and click "GO." If you would like to narrow the results of your search you can click on the “search within results” button and add another word to your search.

2. Once you have found the images you are looking for, you can put them in the shopping cart, lightbox, or display them as larger comping-sized images by clicking on the image. Comping images are free for use as mock-ups and on comping pages only.

3. In the shopping cart page, you can select the image sizes you want and calculate the cost of the images. Below is a list and range of prices:

Low- resolution (5"x7", 72 dpi, 600 Kb) $79.00 to $129.00
High-res, med size (5"x7" avg, 300 dpi, 10 Mb) $189.00 to $279.00
High-res, large size (8"x11" avg, 300 dpi, 30 Mb) $289.00 to $379.00
High-res, Extra Large size (11”x17” avg, 300 dpi, 30 Mb) $309.00 to $399.00

4. After making the final decision, click on "Checkout". If you are a first-time customer, you will be prompted to input your shipping/billing information. Click on "Submit".

5. At the checkout page, verify all of the information on your page. If any is incorrect, simply change it on this page. Once all of your information is correct click on “proceed to next step.”

6. You will then be taken to the checkout page. If the information is correct, you will need to verify that you have read and agree with the licensing agreement. Click on “purchase” to complete the transaction.

7. You will then be taken to the checkout page. If the information is correct, you will need to verify that you have read and agree with the licensing agreement. Click on “purchase” to complete the transaction.
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How do I preview and order an image CD?

You may preview our entire image CD collection by clicking in the "cd collection" link under “Images” on the menu bar. Once there, select from the titles available. You can preview all of the images on the CD and add any or multiple CDs to the shopping cart for purchase. Electronic catalogs of our CDs are available in Adobe Acrobat format (pdf). Once the CD is added to the shopping cart, click on "Checkout". If you are a first-time customer, you will be prompted to register and input your shipping/billing information. Click on "Submit".

At the checkout page, verify all of the information on your page. If any is incorrect, simply change it on this page. The total at the bottom of the page is what will be charged to your credit card. If it is accurate, click on "purchase!" RubberBall will be notified of your order. You will also be taken to a page that displays your order/invoice. On that page will be link that will take you to the download page where you will be able to download the images you purchased (including those on all CDs purchased).

All CD orders will be shipped via FedEx 2nd day and will go out same day if ordered before 3 p.m. Mountain Standard Time (USA). US shipments will be charged $15 for shipping. International shipments will be shipped via FedEx 2nd day where available based on the following pricing structure:

US $15.00
Canada $22.25
Mexico $35.00
Europe, Middle East, Asia $40.00
South America $45.00
Elsewhere $70.00

FedEx priority and saturday delivery options are available by placing your order to RubberBall directly at 1-888-224-3472 (US & Canada toll free) or by calling 1-801-224-6886.
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How do I order by fax?
Not comfortable placing an order via the internet? Feel free to go to our fax page, print out a fax order PDF, fill out the information, and fax it to us 1-801-224-3353.
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How do I access a previously purchased image?
Simply go to ”previous purchases” under “my account” on the menu bar. Your previous purchases will be listed with the most recent purchases at the top.
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How do I know my credit card info is safe when I order?
All Online Transactions are secured via Verisign's SSL Encryption System. We've gone to great lengths to ensure that your credit card information is safe during transfer. If you have further questions, call us at 888-224-3472 (USA) or e-mail photos@rubberball.com.

You may receive a message that indicates that the action you are performing is not secure. Parts of the website are not secure, such as the image search or shopping cart areas. However, we have secured the pages that ask for personal or credit card information.
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I'm having problems downloading an image.
If you encounter problems downloading from or accessing our site, it may be because of increased traffic to our site or sometimes, usually in the wee hours of the night, we are upgrading or performing maintenance on our site. Please be patient. Bookmark the page you were at and come back in about 30 minutes. If the problem persists, call us at 1-888-224-3472 (US & Canada) or 1-801-224-6886 or email our technical support staff at photos@rubberball.com.
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I'm having problems adding an image to my shopping cart.
If you are having trouble adding images to the shopping cart, it's probably because you have configured your browser not to accept cookies. We use cookie technology to track your requests and purchases. You will need to go to preferences in your browser and tell your browser to accept cookies. In Netscape, go to Preferences, select on the Advanced option and tell the browser to accept all cookies. In Internet Explorer, go to Preferences, select Cookies under Receiving Files and deselect Never Accept (change it to one of the three other options) and close preferences.

If you do not wish to keep this feature active, simply turn it off after the purchasing session.
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What does 'royalty-free' mean?
Royalty free (RF) licensed imagery has been produced for a broader usage than traditional rights-managed photography. Customers who purchase an RF license can use the image multiple times without paying additional fees (some restrictions apply). For more information read our license agreement.
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How can I contact Rubberball?
Call us at 1-888-224-3472 (US & Canada) or 1-801-224-6886.
Fax us at 1-801-224-3353.
Email us at photos@rubberball.com
Write us at:
RubberBall Productions
102 South Mountain Way Drive
Orem, Utah 84058 USA
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How do you protect the privacy of the information I submit to you?
Your privacy is important to us. All sensitive information is transmitted via a secure server. We also will not sell or share any of your personal information, including your email address, with any other companies.
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Which browsers are compatible with this site?
Internet Explorer and Netscape are recommended; some features of this site are not compatible with Safari.
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Does my browser need to accept cookies?
Your browser must accept session cookies. Session cookies are passed back and forth between your browser and the website to identify you and give you access to your lightbox, shopping cart, and other areas of the website. These session cookies are not saved on your computer and cannot be viewed by other websites.
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How does your licensing work, exactly?
Since all of our images are Royalty Free, as long as the license is retained by the purchaser an image can be used on multiple projects without having to repurchase the license. For specifics on how our licensing works, see our license agreement.
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